Refund & Return Policy

Order cancellations

Once an order has been placed and payment has been confirmed, it cannot be cancelled.

Please review your selected product, format, quantity, delivery information and customisation details carefully before completing checkout.

Physical journals

We accept return or replacement requests for physical journals that arrive damaged, defective or materially incorrect.

You must contact us within 7 days of delivery.

Please email info@yutoristudio.in with:

• Your order number
• A brief description of the problem
• Clear photographs and/or a short video showing the damage or issue
• Photographs of the packaging where relevant

What is not eligible for return

Except where required by applicable law, we do not accept returns or refunds for:

• Change of mind
• Products that have been used, written in or altered
• Damage caused after delivery
• Incorrect information or delivery details supplied by the customer
• Digital journals or downloadable products
• Custom or personalised products once production has begun

Digital journals

Digital journals and other downloadable products are non-refundable once an order has been placed and the digital product has been supplied or made available.

This includes purchases where the customer changes their mind, purchases the wrong product, or later decides they do not wish to use the digital journal.

If the file supplied by Yutori is corrupted, inaccessible due to an issue with the supplied file, or is materially different from the product ordered, please contact us so we can provide the correct or replacement file as appropriate.

Custom & personalised journals

Custom and personalised journals are made specifically for the customer.

Once production has started, a custom journal cannot be cancelled, returned or refunded for change of mind.

If a custom product arrives damaged or contains an error caused by Yutori Studio, please contact us within 7 days of delivery with photographic or video evidence.

Approved returns & refunds

Once we receive and verify an eligible claim, we will advise you of the appropriate resolution. Depending on the circumstances, this may include replacement of the product, correction of the issue or a refund where applicable.

Any approved monetary refund will normally be sent back through the original payment method. Processing time after we issue the refund may depend on the payment provider or your bank.